Jeff Zabin, Former Research Fellow at Aberdeen Group, features INgage Networks (formerly Neighborhood America) in the CRM Buyer analysis, If You Build a Branded Online Community, Will Customers Come?:
"Kodak in May 2007 launched the Idea Center, an online community powered by [INgage Networks]… Investing in the initiative was easy to justify for Kodak, and the business benefits have been even greater than expected."
"The ultimate measure of success is how far we’ve moved the needle both in terms of customer satisfaction and sales revenue," said Jeffrey Hayzlett, Former Chief Marking Officer, Kodak
Analyst Coverage
INgage Networks is one of 18 vendors featured in Gartner's Magic Quadrant for Externally Facing Social Software, based on the company’s completeness of vision and ability to execute. The leading analyst firm highlights our following strengths:
In its Benchmarking Social Community Platform Investments & ROI: Best Practices & Vendor Evaluation Guide (2011), Hypatia Research provides organizations with independent, unbiased evaluations of nearly two dozen social software vendors. This comprehensive report provides organizations with the assessments and data needed to evaluate various social technologies.
Top vendors had:
See why INgage Networks came out on top. Read the full Hypatia Research report.
For the third year in a row, Social CRM expert & best-selling author Paul Greenberg includes INgage Networks among winners of The CRM Watchlist, as published on ZDNet.
Those on the list are companies that Greenberg thinks buyers and influencers and others should watch in 2011 because they impact or will impact the CRM and SCRM landscape and also provide value to businesses in need of a CRM related product.
From a list of 130 companies narrowed down to roughly 30 winners, INgage Networks was one of seven companies in “The Social Mainstream” category.
“I’ve seen the evolution of their product, a social networking platform, the past three years to something that is truly a strong application that I think is best used as a white label platform for businesses in diverse industries.”
Angela Ashenden, Principal Analyst at MWD Advisors, provides a thorough assessment of our company and products and services in this On the Radar: INgage Networks report.
She points out, “... the company has a mature and experienced services capability, enabling it to deploy systems based not only on progressive technology, but also coupled with a long-term knowledge and experience of best practices.”
Gleanster features INgage Networks in a Gleansight Benchmark Report, Online Customer Communities, covering how top performers use online customer communities to:
in Government and Enterprises
This IDC Vendor Profile analyzes INgage Networks, a company playing in the social platforms market, and reviews key success factors: market potential, technology/solution, corporate strategy, force multipliers, and customers.
IDC believes INgage Networks is a company to watch because:
IDC recognizes INgage Networks – one of only 10 companies – for its innovative approach to social business solutions, in the study Innovative Software Companies Under $100 Million to Watch, 2010.
“Contributing to much-needed innovation in enterprise software is a group of small companies with the vision and technology to help business deal more effectively with the new business environment.”
- Michael Fauscette, GVP of Software Business Solutions, IDC
"INgage has a holistic, practical approach to social business that has its roots in real community outreach and engagement. I think this perspective and experience has produced solutions that are particularly enterprise-friendly - and friendly to end-users."
- Allen Bonde, Managing Director, Evoke CRM Partners
In this B2B Social Marketing Study, INgage Networks lands solidly in the “Early Movers & Mavens” category:
"INgage may be less well known than Lithium or Awareness but is clearly serious about social marketing."
Matthew D. Lees, Senior Contributing Editor at Patricia Seybold Group, notes that INgage Networks has a foothold in the higher learning and government sectors, in the Online Community Platform Company and Product Update – 1H 2010 – a semi-annual update of companies and products in the online community and social networking space.
Hyoun Park, Research Analyst at Aberdeen Group, features INgage Networks in a benchmark report on collaboration, Transforming Information Overload to Improved Business Performance.
INgage Networks is one of 15 vendors featured in Gartner’s Magic Quadrant for Externally Facing Social Software. The leading analyst firm highlights our following strengths:
“With hotly-contested Congressional and Gubernatorial races across the country, this type of solution [ELAvate Campaign] is exactly what the market needs. I haven’t seen another enterprise software vendor offer a packaged-solution for political campaigns like this.”
- Alan Webber, Gov 2.0 Analyst and Partner, Altimeter Group
Rob Koplowitz, Principal Analyst at Forrester Research, provides an overview of the dominant vendors in the enterprise social networking space and their strategies in Enterprise Social Networking 2010 Market Overview.
According to the report, the core use case for INgage Networks is “internal and external networks for purposes such as crowdsourcing and white label social networks in product development.”
Paul Greenberg, CRM expert & best-selling author of CRM at the Speed of Light, Fourth Edition, features INgage Networks (formerly Neighborhood America) for its enterprise social networking platform:
“What makes them stand out isn’t just their high caliber platform that’s been put to the test by NASCAR, HGTV, CNN, CBS, Fox, Adidas, and Kodak, among many others. It’s also their constant innovation, their CRM integration...”
“They host their business services on an exceptionally robust SOA they call ELAvate... It is highly flexible, easily configurable architecture and, as of 2009, has added strong analytics functions and data warehousing.”
“One thing [INgage Networks] does very well and didn’t ignore like many of their counterparts in this category is integration with CRM.”
“All in all, we are looking at a scalable, secure, manageable world-class enterprise social networking solution that also gives customers the ability to manage their own experiences. Unlike many of their competitors, they see the value in not just harvesting the data that those customers provide, but also in analyzing it so that the most valuable data then populates your CRM system. That’s what I call complete.”
- Paul Greenberg, President, The 56 Group, LLC
“[INgage has] a focus on delivering real information through a robust business intelligence system. If you have data that does not provide you with actionable information than you might as well have no data at all. INgage is focused on delivering actionable information.”
“INgage uses a SAAS-based delivery model but has overcome the limitation of many SAAS providers that co-mingle customers data. Each customers resides in their own ‘private cloud,’ isolating customer data and providing a high-degree of security in the process.”
- John F. Moore, Founder & CEO, The Lab
Gartner’s Magic Quadrant for Social Software in the Workplace includes analysis on 35 software vendors in the space. According to the report, INgage Networks offers a capable and successful offering in social CRM, with organizational strengths that include:
The IDC study U.S. Online Community Software 2009-2013 Forecast features INgage Networks (formerly Neighborhood America) for its social marketplace offering as a strong differentiator.
"This is the first solution I've seen that takes a fully integrated approach. I've looked at a lot of [competitor] platforms. They typically pick one area of the social business problem - but the problem is that it's a complete enterprise transformation that's needed, both internally and externally. Companies don't have to figure it all out at once. They need a complete platform that allows them to get there in phases, making incremental improvements over time to allow for adoption and culture change."
- Michael Fauscette, GVP, Software Business Solutions, IDC
William Zachmann, Senior Analyst for Wainhouse Research, recommends INgage Networks (formerly Neighborhood America) and our ELAvate platform in Enterprise Social Networking 2009 Volume 2: Outward-Facing ESN Platforms:
"ELAvate should certainly be on the short list for any organization looking for a platform on which to launch an Enterprise Social Network."
"...[INgage Networks], all cater to the corporate B2B market. These vendors provide long term community experiences for brands."
"Kodak in May 2007 launched the Idea Center, an online community powered by [INgage Networks]… Investing in the initiative was easy to justify for Kodak, and the business benefits have been even greater than expected."
"The ultimate measure of success is how far we’ve moved the needle both in terms of customer satisfaction and sales revenue," said Jeffrey Hayzlett, Former Chief Marking Officer, Kodak
Mark Koenig, Former Vice President of Saugatuck Technology, features INgage Networks (formerly Neighborhood America) in the report [INgage Networks] Brings Social Computing to Government, Large Enterprises:
"A pioneer in creating private social networking sites in government as well as large corporations, [INgage Networks] may be in the right place at the right moment."
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