Social CRM

Drive additional value from existing systems by integration select social data with CRM to:
  • Generate new leads through extended reach and viral marketing
  • Trigger sales opportunities based on community activity
  • Enhance transactional CRM data with more social data to better understand customers
  • Leverage targeted outreach to pull CRM contacts into a community where greater information sharing takes place

Contact us to learn how our technology experts can help you get the most from your CRM system.

Results

Many talk about them.
Few can show them.

Kodak Gallery: Online community wins 2009 Effie Award for social media excellence. Social media strategy leads to 25% of site visitors purchasing products.


Adidas: Mobile campaigns earn industry acclaim and deliver soaring revenues to adidas. 2007 and 2008 NBA campaigns honored with global MMA awards.

Men's Health: Delivers 10x ROI in just six month; wins magazine industry’s 2009 award for best community.

Connect with Consumers to Influence Behavior & Grow Revenue

Our Enterprise 2.0 solutions enable you to increase awareness, trial and preference of your products while:

  • Building a loyal following of brand advocates
  • Creating smarter, more successful products
  • Increasing sales while decreasing costs
  • …and most importantly, ensuring your marketing dollars deliver ROI

We've delivered results for some of the world's most recognizable brands. We leverage this experience, along with our award-winning enterprise technology, to ensure your success.

CPG Solution Recommendations

We understand that Facebook, Twitter and other social media strategies have real value. We aren't talking about replacing those strategies - we're talking about making them better.

Our Business Services are designed to stand alone, wrap around your campaigns, or tie it all together:

Convert Online Conversation into Offline Sales

Turn consumers into brand advocates as they share ideas, stories and product reviews and recommendations that drive purchase decisions. Reach new audiences, increase your search results and grow your awareness with the power of peer-to-peer learning and viral marketing.
We Recommend ELAvate

We recommend Elavate Crowdsourcing
Transform content into revenue

We Recommend ELAvate Movo
Promote products anytime, anywhere
Improve Success of New Products with Co-Creation

Gain insight into your target and leverage their participation to improve R&D. Reduce the risks of launching new products by creating ones with your markets' needs and wants in mind, increasing sales while reducing time and costs.
We Recommend ELAvate
We recommend Elavate Crowdsourcing
Discover new ideas & priorities

Elavate Community
Mine conversations for insight and understanding

Breed Loyalty and Continuous Sales with Constant Engagement

Keep audiences connected and encourage long-term value by facilitating direct involvement and communication with the brand. Fuel customer retention by offering them a unique online experience that translates into real value for your target, whether it be knowledge, connection or savings.
We Recommend ELAvate
We recommend Elavate Crowdsourcing
Keep up with consumer’s ever-changing lifestyles and needs s
We Recommend ELAvate Movo
Keep consumers abreast with new products and promotions Elavate Community
Create lifelong brand engagement and continuous conversation
Strategic Consulting


We're more than a platform provider. We're experts in the field. Lean on our team of experts to help define your social strategy and ensure it delivers ROI. Our expertise encompasses social media strategy, technology and market research. Contact us to learn more.

From the Analysts
By Jeff Zabin, Aberdeen
Research as reported in
CRMBuyer, August 2009
Kodak launched the Idea Center, an online community powered by INgage Networks™...Investing in the initiative was easy to justify for Kodak, and the business benefits have been even greater than expected.

The ultimate measure of success is how far we’ve moved the needle both in terms of customer satisfaction and sales revenue – Jeffrey Hazlett, Kodak’s chief business officer

Featured VideoFeatured Videos: Paul GreenbergView Featured Video
Already Have a Social Media Strategy in Place?

Our Business Services work in conjunction with your existing strategies to make them even better.

No need to un-do what's already been done.
Contact us to learn how we can help you deliver even greater returns from your investments.

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